Core Purpose We make America’s best small mortgage companies phenomenally successful by helping them deliver the industry’s highest levels of client service. Core Values • Serving Others • Accountability • Integrity • Continuous Learning Values & Key Behaviors We Expect 1. Serving Others We do whatever it takes to over deliver and under promise so we consistently exceed expectations. Key Behaviors We Expect: • Always treat our customers the way they want to be treated • Commit ourselves to our customers’ needs to help them grow & be successful • Always follow up in a timely manner • Always serve even when it is not convenient 2. Accountability We are held to the highest standard because we do what we say we’ll do. Key Behaviors We Expect: • We work to find solutions by always presenting options & possible solutions when surfacing problems • We hold ourselves accountable when we make mistakes and don’t pass the buck • We meet our commitments and are always ready to stand up and be counted • It is OK to sometimes fail, but we won’t fail alone (we flag any missed commitments as early as possible) 3. Integrity We always do the honest and fair thing with our partners, branches, and employees. Key Behaviors We Expect: • We act as if we are going to be around for the long term • Our actions speak louder than words • We make loans without any misrepresentation • We engage in honest and open communication • We employ high integrity people 4. Continuous Learning We are always learning so we can continue to be a great resource for our customers, partners, branches, and employees. Key Behaviors We Expect: • We go to classes and seminars on a monthly basis • We meet with all our branches nationwide to continually listen to their needs • We challenge ourselves to improve our knowledge base on a weekly, monthly, and yearly basis • We commit to personal development plans to grow us as leaders and key contributors Our Mt Everest Goals 1. Loyal Branch Network o Our branches are loyal to us because they know we are a critical resource for them and their success o Every branch knows that it is an important part of one of the biggest real estate and mortgage companies in the country o Everyone sees authentic leadership from top to bottom that clearly envisions where the ship is going o We are loyal to every branch and support the growth of their personal and professional goals o We attract people that share our business vision and have the same goals and desire to serve our customers 2. National Reputation for Outstanding Service o We continue to win industry, regional, and national awards for our high level of customer service and satisfaction o We have a consistent track record in exceeding our high customer satisfaction and service levels (as monitored by our regularly published customer service scorecard) o Not a day goes by when there isn’t another legendary story told about someone in our organization going that extra mile to better serve our customers o We are consistently thinking out of the box to be ahead of the needs of our customers and as a result, have become their trusted friends and advisors nationwide. o Our reputation for outstanding service and commitment to our customers has made Stinson Financial a house hold name in the industries and markets we serve 3. Rapid Growth in Company Size and Financial Performance o We have become an important player in our industry with over 100 highly successful branches that are now part of our network o We have reached $500M in revenue o We have become a national chartered bank that can lend in any state o We are becoming a one stop shop for financial services with a strong realtor base, mortgage lending, and the recent addition of strong financial services offerings o We were just recognized on the Inc 500 list of fastest growing companies in America 4. Best Talent and Company Culture in the Industry o We attract the best talent in the industry due to our resources, systems deployed, and strong values based culture o All employees are passionate about “walking the talk” consistent with our commonly held Core Values and Behavioral Norms o We have one of the lowest voluntary turnover ratios in the industry and have employees for life o We consistently reward and recognize employees that exemplify our Core Values o We have created an “employee built” environment, where everyone feels ownership in growing the company and making it better 5. Bullet Proof Systems in Place to Consistently Deliver World Class Service o We have an integrated technology platform to fully support the addition of hundreds of branches o We provide company-wide reporting on all performance measures by branch and function o We continue to be ahead of our growth curve with scalable systems that meet our increasing infrastructure needs o We proactively manage our outside sales staff to make sure they are up to company standards and goals 6. Integrity and Loyalty to Our Employees, Customers and Communities • We operate our company with full integrity and do things “the right way” to sustain and grow our company over the years • We make sure our loan officers and company representatives serve their customers with this philosophy • We are loyal to our loan officers and fully support the growth of their talent and business • We are loyal to and contribute to the communities we do business in • We do everything we can do to make sure everyone associated with our company has the means to thrive   Apply online NOW to become a Stinson Loan Originator or Branch Manager.